Legal
Privacy
Policy
1.Who we are
This Privacy Policy explains how LONU Inc. ("LONU", "we", "us") collects, uses and shares personal information when you use the LONU website and the LONU coaching agents you reach by iMessage, RCS or SMS (each an "Agent", and together the "Service"). Capitalized terms not defined here have the meaning given in our Terms of Service.
2.What we collect
- Account information. Your name, email address and phone number, which you give our payment processor, Stripe, when you subscribe. Stripe collects your payment details directly; we do not receive your card number.
- Your messages. The messages you send the Agent, including any photos, videos, audio or other files you choose to attach, and the Agent's replies. If you include personal information in your messages, we collect it. The Agent also keeps notes from your messages so it can remember context between them.
- Health information if you choose to provide it, such as injuries, conditions, allergies, medications, diet, height and weight, and other similar information related to your physical or mental health that you include in your messages.
- Technical information. Message timing and delivery status, and records of how the Service processed each message, such as response times and errors.
3.How we use it
We use personal information to provide the Service, including remembering context between your messages; to operate, maintain, secure and improve the Service; to process payments and manage your subscription; to communicate with you about your account and the Service; and to comply with the law and enforce our Terms. We do not sell your personal information or use it for targeted advertising.
4.Who can see your conversations
Authorized LONU personnel may read conversations to provide, maintain and improve the Service and keep it safe. The coach an Agent is built around does not read your messages. Please don't send information that you wouldn't want a reviewer to see.
5.Who we share it with
- Service providers that process information on our behalf: Google (cloud hosting and storage, and the Gemini models that write the Agent's replies), our text-messaging provider and the carriers and platforms that deliver messages, and Stripe, which processes payments under its own privacy policy. Google does not use your messages to improve its products; it keeps them for a limited period to detect abuse.
- Legal and safety. When we believe it is required by law or legal process, or needed to protect the rights, property or safety of LONU, our users or others.
- Business transfers. As part of a merger, acquisition or sale of assets, in which case this Policy continues to apply to your information.
6.How long we keep it
We retain your personal information for as long as reasonably necessary to provide and improve the Service, keep it secure, resolve disputes, and meet our legal, tax and accounting obligations. If you ask us to delete your information, we will delete it, except what we must keep for those legal, tax or accounting reasons.
7.Your choices
- Text STOP at any time to stop receiving messages.
- Email us to access, correct or delete your personal information. We may need to verify that the request comes from you.
8.U.S. state law requirements
The Washington My Health My Data Act and Nevada Senate Bill 370 provide specific rights that apply to health information. When you provide health information subject to these laws, we process it to provide the Service you requested, or with your consent, which you may withdraw, or as otherwise permitted by these laws. We use it only as described in this Policy, share it only with the service providers in section 5 that help us run the Service, and do not sell it. You may ask to access or delete it, or withdraw consent, by emailing us; we will respond within 45 days.
9.Security
We use reasonable technical and organizational measures to protect your information. No system is completely secure, and text messages travel over third-party networks, so take care in deciding what to send.
10.Children
The Service is only for people 18 and older. We do not knowingly collect personal information from anyone under 18. If you believe a minor has used the Service, email us and we will delete their information.
11.Changes to this Policy
We may update this Policy from time to time. We will give you notice by text or email of material changes, and the date at the top shows when it last changed.
12.Contact
Questions and requests about your information: support@lonu.ai.