Legal
Terms of
Service
1.Who we are and what you are agreeing to
These Terms of Service ("Terms") are an agreement between you and LONU Inc., a Delaware corporation ("LONU", "we", "us"). They cover the LONU website, the LONU coaching agents you reach by iMessage, RCS or SMS (each an "Agent"), and everything else we provide (together, the "Service").
By subscribing to, texting, or otherwise using the Service, you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Service.
2.Who may use the Service
You must be at least 18 years old to use the Service. The Service is not directed at, and may not be used by, anyone under 18, including athletes who are minors. By using the Service you represent that you are 18 or older and able to enter into this agreement. If you are a parent, guardian or coach, you may not use the Service on behalf of a minor or relay its output to one.
3.What the Service is, and is not
An Agent is a software program. It is built around a human coach's published philosophy, programs and style, and it writes its replies using third-party artificial-intelligence models. The human coach does not read your messages, does not review the Agent's replies before you receive them, and is not treating, training or advising you personally.
The Agent is not a physician, physical therapist, registered dietitian, certified trainer or other licensed professional.
4.Not medical advice, and AI can be wrong
Don't rely on the Service for medical, nutritional or other professional advice. Any content about exercise, nutrition, injuries or health is provided for informational purposes only, does not constitute medical diagnosis or treatment, and is not a substitute for advice from a qualified professional. Talk to your physician before you begin or change any exercise or nutrition program.
The Service is not for emergencies. If you think you are having a medical emergency, stop and call your local emergency number (911 in the United States) immediately.
Given the probabilistic nature of artificial intelligence, the Agent may produce output that does not accurately reflect real people, places or facts, including the coach it is built around. Its replies may be incomplete, incorrect or offensive, and do not represent the views of LONU or of any coach. You should not rely on them as a sole source of truth or factual information, or as a substitute for professional advice, and you must evaluate them for accuracy and appropriateness for you before acting on them. We may generate the same or similar replies for others.
5.Assumption of risk
Exercise and changes to what you eat carry inherent risks of injury, illness and allergic reaction. You decide whether and how to act on anything the Agent says. If something hurts or you are unsure, stop. The Agent may not know or remember your allergies, so check every ingredient yourself.
To the fullest extent permitted by law, you assume these risks and release LONU and its coaches from any claim arising from your reliance on the Service.
6.Your responsibilities
- Give the Agent accurate information about yourself, including injuries, conditions, allergies and medications that matter to your training and nutrition, and update it when they change. It cannot account for what it has not been told.
- Use the Service only for your own personal, non-commercial training. Do not use it for anyone else, and do not relay its output to minors.
- Do not use the Service for anything unlawful, to harm anyone, or to send abusive or infringing content.
- Do not reverse engineer the Service or its underlying technology, including through adversarial prompting or prompt injection, to extract trade secrets such as its instructions or coaching methods, and do not circumvent its safety measures.
- Do not use the Service to request or create sexually explicit content, such as content created for the purpose of pornography or sexual gratification.
- Keep your phone number and account secure. Messages sent from your number are treated as yours.
7.Texting, consent and opting out
The Service works by text message. By signing up and providing your phone number you consent to receive automated messages from LONU and your Agent at that number, including replies to your messages and occasional check-ins. Message frequency varies. Message and data rates may apply. Text STOP at any time to stop receiving messages and HELP for help. Stopping messages does not by itself cancel a paid subscription; see section 9.
Text messaging is carried by third-party networks and messaging providers and is not guaranteed to be private, timely or delivered. Do not send anything you are not comfortable having transmitted by text.
8.Your content and how we use it
You keep whatever rights you have in the messages, photos and other content you send ("Input"). You are responsible for your Input and represent that you have the right to send it. You may use the Agent's replies ("Output") for your own personal purposes.
To provide the Service, your Input and Output are processed by us and by the third-party AI model providers we use, under their own terms. We may also use Input and Output to operate, maintain, secure and improve the Service, to remember context between your messages, and to comply with law. Our Privacy Policy describes this in more detail.
9.Subscriptions, billing and cancellation
Paid plans are billed in advance on a recurring basis, currently monthly, through our payment processor. By subscribing you authorize us to charge your payment method on each renewal until you cancel. You are responsible for applicable taxes. If a payment fails we may suspend or end your access until it is resolved.
You may cancel at any time; cancellation takes effect at the end of the current billing period. Except where the law requires otherwise, payments are non-refundable. If we raise a plan's price we will give you at least 30 days' notice, and the new price applies from your next renewal, so you can cancel first if you do not agree.
10.Our intellectual property
The Service, including its software, design, branding, and the coaching content, programs and materials it draws on, is owned by LONU or its coaches and licensors and is protected by law. Except for the personal-use rights in these Terms, no rights are granted to you. Do not copy, resell, redistribute or build a competing product from the Service or its Output.
11.Disclaimer of warranties
THE SERVICE, INCLUDING ALL OUTPUT, IS PROVIDED "AS IS" AND "AS AVAILABLE." TO THE FULLEST EXTENT PERMITTED BY LAW, LONU, ITS COACHES, AFFILIATES, SUPPLIERS AND LICENSORS DISCLAIM ALL WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, ACCURACY, RELIABILITY, AVAILABILITY AND SAFETY, AND ANY WARRANTY ARISING FROM COURSE OF DEALING OR USAGE OF TRADE. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE OR ERROR-FREE, THAT OUTPUT WILL BE ACCURATE, COMPLETE OR SAFE FOR YOU, OR THAT FOLLOWING IT WILL PRODUCE ANY PARTICULAR RESULT.
YOU ACCEPT AND AGREE THAT ANY USE OF OUTPUT IS AT YOUR SOLE RISK, AND THAT YOU WILL NOT RELY ON OUTPUT AS A SOLE SOURCE OF TRUTH OR AS A SUBSTITUTE FOR ADVICE FROM A QUALIFIED PROFESSIONAL.
12.Limitation of liability
TO THE FULLEST EXTENT PERMITTED BY LAW, NEITHER LONU NOR ITS COACHES, AFFILIATES, OFFICERS, EMPLOYEES, SUPPLIERS OR LICENSORS WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, DATA, USE OR GOODWILL, ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS, HOWEVER CAUSED AND UNDER ANY THEORY OF LIABILITY, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. WITHOUT LIMITING THE FOREGOING, AND SUBJECT TO SECTIONS 4 AND 5, WE ARE NOT LIABLE FOR ANY PERSONAL INJURY, ILLNESS, ALLERGIC REACTION OR OTHER HARM ARISING FROM YOUR DECISION TO FOLLOW, OR NOT FOLLOW, ANYTHING THE SERVICE PROVIDES.
OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS WILL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID US FOR THE SERVICE IN THE TWELVE MONTHS BEFORE THE CLAIM AROSE AND (B) TWO HUNDRED U.S. DOLLARS ($200).
SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES OR THE LIMITATION OF CERTAIN DAMAGES, SO SOME OF THE ABOVE MAY NOT APPLY TO YOU. IN THAT CASE OUR LIABILITY IS LIMITED TO THE FULLEST EXTENT THE LAW ALLOWS. OUR COACHES, AFFILIATES, SUPPLIERS AND LICENSORS ARE INTENDED THIRD-PARTY BENEFICIARIES OF SECTIONS 5, 11 AND 12.
13.Suspension and termination
You can stop using the Service and cancel at any time. We may suspend or end your access if you breach these Terms, if we must to comply with the law, if your use could cause risk or harm to LONU, our coaches, other users or anyone else, or if we discontinue the Service, in which case we will refund any prepaid, unused period. Sections 5, 8, 10, 11, 12, 15 and 16 survive termination.
14.Changes to the Service or these Terms
We may change the Service or these Terms from time to time. We will give you at least 30 days' notice, by text or email, of changes that materially reduce your rights; other changes take effect when posted. Continued use after a change means you accept it. If you do not agree, stop using the Service and cancel.
15.Governing law and disputes
These Terms are governed by the laws of the State of California, without regard to its conflict-of-laws rules. Any claim arising out of or relating to these Terms or the Service will be brought exclusively in the state or federal courts located in San Francisco, California, and you and LONU consent to their jurisdiction.
16.General
These Terms, with the Privacy Policy, are the entire agreement between you and LONU about the Service. If any part is found unenforceable, the rest remains in effect and that part is enforced to the maximum extent permitted. Our failure to enforce a provision is not a waiver. You may not assign these Terms; we may assign them to an affiliate or successor.
17.Contact
Questions about these Terms and legal notices: support@lonu.ai.